AVI-SPL — Schaumburg, Illinois, US
The Production Technician is responsible for the technical operation, maintenance, troubleshooting, and continuous optimization of event production facilities, control rooms, and broadcast systems for an established client. This person requires a strong curiosity to learn the production environment and offers suggestions for improvement. WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.
We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Production Technician is responsible for the technical operation, maintenance, troubleshooting, and continuous optimization of event production facilities, control rooms, and broadcast systems for an established client.
This person requires a strong curiosity to learn the production environment and offers suggestions for improvement. This role is responsible for: Overseeing the technical health, operational readiness, and support of event and broadcast production systems across multiple production environments. Assist with troubleshooting, repair coordination, and escalation management for production technologies and infrastructure. Supporting the execution of onsite, hybrid, virtual, and broadcast-style events.
Partnering with client event teams and the production team to define and implement technical production strategies. Day-To-Day Responsibilities: Technical Skills Support the technical operational needs for production environments by assisting with high-quality video, audio, streaming, webcasting and presentation experiences for live, virtual, and hybrid events. Provide the day-to-day technical support and operational readiness of control rooms, event spaces, and production technologies.
Diagnose, troubleshoot, repair, and coordinate resolution of hardware, software, signal flow, networking, and streaming issues within the production environment. Coordinate with the help desk, internal engineering teams, vendors, and manufacturers to facilitate repairs, firmware updates, maintenance activities, and equipment replacements as required. Maintain operational checklists, and technical readiness standards for all supported facilities and systems.
Ensure all production systems, control room technologies, and event spaces remain operationally ready and compliant with defined standards. Work with the team to document technical procedures, troubleshooting workflows, system configurations, and best practices to ensure consistency. Track technical incidents, recurring equipment issues, maintenance activities, and operational trends while recommending continuous improvement initiatives. Provide consultation regarding production workflows, system architecture, signal routing, and event technology strategies.
Participate in post-event reviews and technical postmortems to identify root causes, operational risks, and opportunities for optimization. Support evaluation of new technologies, systems, and production solutions. Technical Events Support the setup, configuration, testing, and operation of production systems and control room equipment for live events and broadcasts. Configure and support signal routing, streaming workflows, switching, encoding systems, audio/video transport, and remote contribution technologies.
Support remote acquisition and contribution technologies for remote presenters, hybrid productions, and distributed events. Ensure successful integration between broadcast systems, enterprise collaboration platforms, and network infrastructure. Perform technical quality checks for audio, video, streaming, recording, and network performance prior to and during live productions. Provide live troubleshooting support during events to quickly identify and resolve technical issues with minimal operational disruption.
Support redundancy, backup, and failover strategies for critical production systems and live broadcasts. Team and Operational Collaboration Collaborate with the production manager to align technical requirements with event objectives. Participate in operational meetings to ensure alignment of workflows and production readiness. Assist with developing scalable technical standards. Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will generally work on customer sites and may deal with a construction site type of work environment. WHAT WE’RE LOOKING FOR Must-Haves: Minimum 4 years of experience in event production, broadcast engineering, audio/visual support, video production, live streaming, or related technical environments. 3+ years of experience supporting onsite, virtual, and hybrid live events. Strong experience in production systems support.
Hands-on experience supporting and troubleshooting control room technologies including: Strong understanding of audio/video signal flow within digital broadcast and live production environments. Experience with LAN/WAN networking, managed switches, VLANs, QoS, and network-based production systems. Strong understanding of IP-based media workflows and transport of audio/video over managed networks in live production environments.
Ability to assist with troubleshooting network-related production issues including latency, packet loss, bandwidth constraints, and multicast/unicast distribution in time-sensitive event settings. Experience troubleshooting both traditional broadcast equipment and IT-based production infrastructure. Experience with production switchers and systems including Ross, Blackmagic, TriCaster, vMix, or equivalent platforms. Experience with audio systems including Yamaha consoles, Dante audio networks, and Shure systems.
Familiarity with enterprise collaboration and virtual event platforms including Microsoft Teams, Zoom, and similar technologies. Ability to work independently and manage technical priorities in fast-paced, high-pressure production environments. Strong analytical skills with the ability to quickly identify root causes and implement solutions. Excellent communication and collaboration skills with a strong customer service mindset and white glove support approach. Strong organizational skills with attention to detail, documentation, and operational consistency.
Consistent proactive preparation and timely communication with the production manager. Ability to analyze technical metrics, identify operational trends, and recommend process or system improvements.
Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word, Excel, Outlook) Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization Demonstrated customer service focus and client communication skills Minimum high school diploma or equivalent Nice-To-Haves: Bachelor’s degree in broadcast engineering, video production, communications technology, or related field. Experience with streaming and encoding systems.
Familiarity with production networking, and remote management technologies. Familiarity with post-production and editing software including Adobe Premiere or Final Cut Pro. Knowledge of redundancy, failover, monitoring, and enterprise broadcast infrastructure design. PHYSICAL REQUIREMENTS Frequent standing, walking, and physical activity. Regular bending, kneeling, and reaching. Climbing, overhead work, and working at heights. Use of tools and equipment as required. Frequently lift and/or move up to 50 pounds. Heavier lifting may require assistance or mechanical support.
Warehouse, field, or construction environments. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role. WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays and PTO Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
Pay Type Min Base Max Base Hourly $31.25/hr $40.31/hr
When applying, reference ShowRoster.