Clair Global — Lititz, PA, US
**This is an onsite position in the Lititz, PA office Monday-Friday 8:30AM-5:00PM ***
JOB SUMMARY :
Provide Tier I technical assistance and support for issues related to application permissions, software, and hardware.
QUALIFICATIONS/ REQUIREMENTS : The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.
• Excel in a fast-paced, demanding, and continuously changing environment
• The ability to work on a team, maintain a positive attitude, and be open to learning
• Strong creative problem-solving skills, analytical skills, and a strong work ethic
• Install, modify, and repair printers, computer hardware, and software
• Ability to frequently multi-task and prioritize tasks
EXPERIENCE:
• Windows OS installation and troubleshooting
• Hardware troubleshooting (desktops, laptops, peripherals)
• Experience with Microsoft Office Suite
• Comprehension of basic networking architecture and troubleshooting
• Basic Active Directory knowledge
RESPONSIBILITIES AND DUTIES:
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Work with employees across all company locations and departments to assess and respond to IT needs
• Interact with hardware and software vendors to resolve user problems
• Responsible for desktop configurations, imaging and providing maintenance of these systems
• Document tickets, changes, and system configurations
• Analyzes users' system problems and provide solutions
• Onboarding new users
• End user hardware deployment
When applying, reference ShowRoster.